We have temporarily suspended our online appointment booking service whilst there is a risk of Coronavirus. We apologise for any inconvenience caused. Patients can call the Practice to arrange a telephone call appointment or press option 1 Repeat Prescription line.
You will be asked by our trained reception staff for a brief description of your symptoms and reason for calling, this is to assist in the correct direction of your appointment. Please assist us with complying with this request. For any appointments with GP/ANP this will be booked in as a triage appointment where the GP/ANP will call you in the first instance. They will consult with you by telephone call or alternatively video call. If it is decided phone consultation is not appropriate you may be asked to come to the surgery. If you do attend the surgery you will be asked to wear a face covering until you leave the building.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Please help the receptionist by telling them the nature of your call to the surgery to allow them to signpost you in the right direction for treatment. Please also tell them if your problem is urgent.
It is easier and quicker to manage appointments via our online service. Simply log in and select an option.
This service has been suspended.
Pre-Bookable – Routine
Pre-bookable routine, morning and afternoon appointments are available to book in advance for each day. On-the-day appointments become available each day at 8:30am for both morning and afternoon.
If your require an urgent appointment you will be seen as soon as possible on that day.
Telephone consultations are available each day should any patient wish to book to speak to a GP.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.